Commitment to Privacy

Mountain Heritage Federal Credit Union, your member-owned financial institution, is committed to protecting the privacy of our members. We hold member information in strict confidence, subject to applicable legal requirements and standards.

Accuracy of Information

We take reasonable precautions to maintain the accuracy and reliability of your member information. However, you are responsible for keeping your account information up to date. We will respond promptly to requests to update your information.

Internal Procedures

All employees are trained on their responsibility to protect confidential member information and are bound by this Privacy Policy. Access to member information is permitted only when necessary for business purposes. We maintain appropriate security measures to prevent unauthorized access to member information.

What Information May Be Shared

We share member information only for legitimate business purposes to provide convenient services and options. This includes sharing information with affiliates and certain vendors that assist us in offering products and services, such as insurance, credit cards, or account statements. These vendors are contractually prohibited from using your information for any purpose other than the services they provide.

Personal financial information, such as account balances or loan details, may also be shared:

  • To comply with legal requirements, government agencies, or court orders

  • With third parties verifying your account under applicable law

  • When necessary to complete a transaction or protect assets

  • With your written consent

  • With consumer reporting agencies, such as credit bureaus

Non-Disclosure of Information for Marketing

Member information is kept confidential, and you may opt out of receiving marketing offers via mail, email, or telemarketing. Opting out does not affect information sharing for non-marketing purposes, as described in this policy.

To opt out, send a signed request including your account number(s) to:

Fiserv, Inc.
Mountain Heritage Federal Credit Union
1822 Seventh Street
Parkersburg, WV 26101

One account owner’s request is considered binding for all owners on the account.

Obtaining Information from Affiliates

We may purchase consumer information from reputable sources to enhance our marketing efforts. Upon request, we will provide the source of such information.

Privacy on Our Website & Mobile App

Our integrated security system protects your account data from unauthorized access. Members can conduct online transactions securely.

Our website contains links to external sites, and Mountain Heritage Federal Credit Union is not responsible for their privacy practices or content.

Availability & Disclaimer

This policy serves as guidance and is not intended to create enforceable legal rights. Mountain Heritage Federal Credit Union is not responsible for the actions of third parties. Exceptions to this policy may be authorized by the CEO, Board of Directors, or Supervisory Committee. We reserve the right to update this policy at any time, with or without notice.

Complaints

Members with complaints regarding this policy or perceived non-compliance should contact the Supervisory Committee:

Supervisory Committee
Mountain Heritage Federal Credit Union
1822 Seventh Street
Parkersburg, WV 26101